Last updated: November 2025
1. Introduction
This Item Support Policy explains the level of support provided for digital products available on Motion Create.
By purchasing, downloading, or using any item, you agree to the terms outlined in this policy.
2. What Is Item Support?
Item Support refers to the assistance provided by the item author or Motion Create support team related to a purchased digital product.
Item Support includes:
- ✅ Availability of the author to answer questions
- ✅ Answering technical questions about the item’s features and functionality
- ✅ Assistance with reported bugs and technical issues
- ✅ Help with included third-party assets (when applicable)
3. What Item Support Does NOT Include
Item Support does not include:
- ❌ Customization or modification services
- ❌ Installation or setup services
- ❌ Project-specific consulting
- ❌ Software training or tutorials beyond documentation
Support is limited strictly to the original item as delivered.
4. Item Support Duration
- Each paid purchase that includes support comes with 6 months of standard item support, starting from the date of purchase
- Support covers bug fixes and assistance related to the original version of the item
5. Support Extension
Customers may extend their support period:
- Before the original support period expires
- By purchasing a 12-month paid support extension
Important notes:
- Unused or expired support extensions are non-refundable
- Support extensions apply only to eligible paid items
6. Free Items Support
- Free Items do NOT include item support
- Motion Create does not provide technical assistance, bug fixes, or updates for Free Items
- Free Items are provided “as is”
7. Subscription & Support
- Subscription plans include access to items but do not automatically include item support
- Support availability for subscription downloads may vary depending on the product
8. Updates & Compatibility
Item Support may include:
- Bug fixes for the item
- Minor compatibility updates
It does not guarantee:
- New features
- Major version upgrades
- Compatibility with future software releases
9. Fair Use of Support
Support must be used reasonably and respectfully.
Motion Create reserves the right to:
- Limit support requests
- Suspend support access in cases of abuse or misuse
10. Policy Updates
Motion Create reserves the right to update this Item Support Policy at any time.
Any changes will be published on this page with an updated revision date.
11. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact us through the Contact page.
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