Refund policy

Last updated: November 2025

1. Digital Products & Final Sales

All products sold on Motion Create are digital downloads.

Due to the nature of digital products, all sales are final once the product has been downloaded. We do not offer refunds or exchanges in standard cases.

2. Before You Purchase

We strongly encourage customers to:

• Review product descriptions carefully
• Check software compatibility
• Watch preview videos and screenshots
• Read the Licensing information

If you have questions before purchasing, please contact us through the Contact page.

3. Exceptions

Refunds may be considered only in the following cases:

• The product is technically defective
• The files are corrupted or incomplete
• The product does not function as described due to an error on our side
• The issue cannot be resolved by our support team

Refund requests must be submitted within 7 days of purchase.

4. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind
• Lack of technical knowledge
• Incompatible software or system
• Failure to read the product description
• Products that have already been downloaded and work as described

5. How to Request a Refund

To request a refund, please contact our support team and provide:

• Order number
• Product name
• Description of the issue
• Screenshots or videos if applicable

All refund requests are reviewed on a case-by-case basis.

6. Support First Approach

Our goal is to help you use the product successfully.

Before considering a refund, we encourage you to contact support so we can:

• Provide assistance
• Fix technical issues
• Offer updates or solutions

7. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes without prior contact may result in:

• Account suspension
• Loss of access to purchased products

Please contact us first to resolve any issues.

8. Policy Updates

Motion Create reserves the right to modify this Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us through the Contact page.

• 📧 contact@motioncreate.net
• 🌐 www.motioncreate.net

© Motion Create 2025. All Rights Reserved.
This Refund Policy applies to all purchases made on MotionCreate.